Privacy Policy

Collection, Use & Retention

Personal Information

We may collect information capable of identifying an individual or connected to an individual ("Personal Information") such as name, email address, contact number, display picture, as well as other details such as gender and date of birth.

Personal Information is collected in various ways, including, but not limited to, when Users visit our App or Site, register on the App or Site, contact us, or engage with other activities, services, features, or resources provided on our App or Site.

Non-Personal Information

We may also collect information that cannot directly identify an individual ("Non-Personal Information") whenever Users interact with our App or Site. Non-Personal Information may include:

• Language preferences and geographical location
• Browser type and type of device
• Technical details about Users' means of connection to our App or Site, such as the operating system, internet service providers, and other similar information

Usage of Information

We may use the Personal Information and Non-Personal Information collected from Users when they register, make a purchase, sign up for our newsletter, respond to surveys or marketing communications, contact us, browse the App or Site, or use certain features, as follows:

• To Enable Usage: To provide access to our App, Site, and services, and enforce our Terms of Service.
• Personalization: To personalize and customize User experiences and deliver content and product offerings based on User interests.
• Improvements: To improve troubleshooting, functionality, and security measures of the App and Site.
• Customer Service: To communicate with Users and respond to customer service requests more effectively.
• Feedback: To request ratings and reviews of our services or products.
• Compliance: To comply with applicable laws and fulfill legal or regulatory obligations.
• Email Communication: To send periodic emails regarding order updates, inquiries, questions, and other requests.

This policy applies to all services offered by Sozo Labs Private Limited across its platforms.

Security

We take all reasonable precautions to protect Your Personal Information and Non-Personal Information, both online and offline, using industry standard technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or alteration.

We store all Personal Information of Users on the cloud infrastructure offered by Amazon Web Services and Google Cloud Platform.

We use regular malware scanning. We only provide articles and information — we never ask for credit card numbers.

Sharing & Disclosure

We do not sell, trade, rent or otherwise transfer to third parties, Your Personal Information.

We do engage certain third party service providers ("Service Providers") to provide advertising, infrastructure and IT services, process payment transactions, etc. Such Service Providers may have access to Your Personal Information or Non-Personal Information in the course of providing such services. These trusted Service Providers are bound by this Privacy Policy and are not authorized to use or disclose your Personal Information except in connection with providing their services.

We may share or disclose Your details to other companies in our group or transfer our databases containing your Personal Information if we sell our business or part of it.

Other than as set out in this Privacy Policy, we shall not share or disclose your Personal Information to third parties without obtaining your prior consent unless it is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

We may disclose certain Personal Information about a User as and when required for the purpose of any litigation, security, law enforcement, and/or enforcement of Our Terms of Service.

We also reserve the right to share any information including personal information relating to the Users with another party in case of a merger, acquisition, amalgamation, or sale of all or part of Our assets to a third party.

The App and Site may contain links to third party websites that are not under our control. These websites may have their own privacy policies. We have no control of or responsibility for such linked websites. You accessing such linked websites shall be at your own risk.

Consent

We will collect Personal Information from Users only if they voluntarily submit such Personal Information to Us. Users can always refuse to supply Personal Information or withdraw any consent previously provided, except that it may prevent them from engaging in certain App or Site related activities.

Users may modify or delete their profile and/or Personal Information provided to Us. In case a User opts to delete their profile, any content published by such User on the App and Site will also be deleted. However, You agree and accept that We may retain Your personal information for a period of 180 days after such deletion to comply with applicable laws.

We may continue to store and use Your Personal Information in an anonymized and aggregated manner for as long as is necessary for Us to provide Our services effectively.

You further expressly consent to Our continued use, storage, collection and disclosure of Your personal information in the event of any change in the laws applicable to data protection in India, to the fullest extent permitted under such applicable laws.

You may, at any time, revoke or rescind the consent provided herein. Upon any such revocation or rescission of the consent or deletion of Your account, You hereby agree that You shall not be entitled to use any of the services made available on the App and Site.

Changes to this Privacy Policy

We have the discretion to update this Privacy Policy at any time. When We do, We will post a notification on the main page of our Site.

We encourage Users to frequently check this page for any changes to stay informed about how We are helping to protect the Personal Information We collect. You acknowledge and agree that it is Your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance

By using our services, You signify Your acceptance of this Privacy Policy. If You do not agree to this Privacy Policy, please do not use our services.

Your continued use of the App and/or Site following the posting of changes to this Privacy Policy will be deemed Your acceptance of those changes.

We reserve the right to terminate Your access and/or usage rights to the Site and App for any non-compliance with this Privacy Policy.

Grievance Redressal

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your Personal Information, please reach out to us at:

Sozo Labs Private Limited — Email: hello@sozolabs.com

We will endeavour to address your concerns promptly and in accordance with applicable law.